Website and Email Privacy Policy

Introduction

HIGHSPIRE COACHING AND CAPITAL (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). The Personal Information Protection Act regulates the way private sector organizations within British Columbia collect, use, keep, secure and disclose personal information of its employees and the public. Highspire recognizes the importance of privacy and recognizes the sensitivity of personal information received by us in the course of our business.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.highspire.com] including any other media form, media channel, mobile website, or connected thereto and other platforms we operate on including the learning management system ("LMS”) and Google Sheets (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Collection of your information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Information

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site (the “Account”) or when you choose to participate in various activities related to the Site such as online chat and message boards and subscription to newsletters and promotional emails. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Data from social networks

User information from social networking sites, such as [Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, LinkedIn], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

Device Data

Device information, such as your device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-party Data

Information from third parties, such as personal information or network friends, if you connect your Account to the third party and grant the Site permission to access this information.

Data from contests, giveaways and surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Use of your information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Administer sweepstakes, promotions, and contests.
Assist law enforcement and respond to subpoena.
Compile anonymous statistical data and analysis for use internally or with third parties.
Create and manage your LMS account and any other account on Highspire’s platforms (collectively, the "Account“).
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
Email you regarding your Account.
Enable user-to-user communications.
Generate a personal profile about you to make future visits to the Site more personalized.
Maintain appropriate records for internal administrative purposes.
Increase the efficiency and operation of the Site.
Monitor and analyze usage and trends to improve your experience with the Site.
Notify you of updates to the Site.
Offer new products, services, and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Request feedback and contact you about your use of the Site.
Resolve disputes and troubleshoot problems.
Respond to customer service requests.
Send you a newsletter.
Solicit support for the Site.
Post your comments or statements on our Site including our social media platforms.

(collectively, the “Uses”).

Disclosure of your information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By law or to protect rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-party service providers

We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance, or otherwise in connection with the Uses.

Marketing communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Third-party advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business partners

We may share your information with our business partners to offer you certain products, services or promotions.

Social media contacts

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other third parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

Cookies policy

At Highspire Coaching and Capital, we use cookies and similar tracking technologies on our website [www.highspire.com] to enhance your browsing experience, analyze website traffic, and for advertising purposes. By using our site, you consent to the use of these technologies in accordance with this policy.

What are Cookies?
Cookies are small data files placed on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

Types of Cookies We Use

Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily.
Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences.
Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

Managing Cookies
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The 'Help' section of your web browser or device manual should provide instructions on how to manage your cookie settings.
Please be aware that if you choose to decline cookies, you may not be able to fully experience the interactive features of our website. ‍

Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, for helping us understand how you use the site and ways that we can improve your experience.

Controls for do-not-track features

Most web browsers and some mobile operating system include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy./Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.

Third-party websites

Our website, [www.highspire.com], may contain links to external third-party websites and online services that are not owned, controlled, or operated by Highspire Coaching and Capital. Please be aware that we have no control over the content, privacy policies, or practices of these third-party sites and services. Therefore, we cannot assume responsibility for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this Privacy Policy.

We strongly advise you to exercise caution and read the privacy policy of any website you visit as a result of following a link that is posted on our site. The inclusion of any third-party link does not imply endorsement by Highspire Coaching and Capital of the site or any association with its operators. You should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website

Our decision to link to a third-party site should not be seen as an endorsement of any content, viewpoint, policies, products, or services offered or provided by that third-party site.

Please note that third-party websites may have their own tracking technologies (like cookies) and may collect data or solicit personal information from you, which is not covered under our Privacy Policy. We disclaim any liability for any loss or damage that may arise from your use of these third-party sites or services.

Security of your information

We use administrative, technical, and physical security measures to help protect your personal information. We are committed to protecting personal information by ensuring appropriate security safeguards are in place. Safeguards will vary depending on the sensitivity of the information and may include measures such as password-protecting electronic documents, locking paper files and ensuring only authorized personnel have access to certain documents.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Storing and processing your information

Your personal information is stored and processed on servers in Canada and the United States and may in some cases be transferred to other countries. Where your information is transferred outside of Canada, it may be available to government authorities under lawful orders and laws applicable in those countries. The laws on holding personal information in the United States may vary and be less stringent than laws of your province or Canada. Regardless of where your information is processed and regardless of the company or person who processes your information on our behalf, we will take steps to protect your information in accordance with applicable data protection laws and this Privacy Policy.

We will strive to keep your personal information as accurate and up-to-date as necessary. The length of information retention varies in relation to the nature of the service provided. We keep information for the length of time necessary to fulfil the purpose(s) for which it was collected or as otherwise required by law. We will destroy documents (including electronic documents) containing personal information when retention of the personal information no longer serves the purpose for which it was collected and is no longer necessary for legal or business purposes.

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Options regarding your information

Account information

You may at any time review or change the information in your Account or terminate your Account by:

Logging into your Account settings and updating your Account
Contacting us using the contact information provided below

Upon your request to terminate your Account, we will deactivate or delete your Account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

Noting your preferences at the time you register your Account with the Site
Logging into your Account settings and updating your preferences.
Contacting us using the contact information provided below.
Clicking the unsubscribe link at the bottom of our emails.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

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Contact us

Your right to access your personal information

If you have questions or concerns about privacy, contact the Highspire’s Privacy Officer at inquiries@highspire.com.

Upon written request, you have a right to see and ask for corrections to your personal information that we have on file. We will normally respond to your request within 30 days. You can make a request by contacting our Privacy Officer. The contact information is listed above.

Complaint process

If we are not able to resolve your privacy concerns, you may contact the Office of the Information and Privacy Commissioner of British Columbia:

PO Box 9038, Stn. Prov. Govt.
Victoria, BC V8W 9A4
Telephone 250-387-5629 or 1-800-663-7867
Email: info@oipc.bc.ca
Website: www.oipc.bc.ca

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